Staff are a libraries most important resource! And with a solid framework of competencies, you can help ensure that you are hiring, developing, and promoting the right staff into the right positions within your library. In this course, you will use a 4-step process to develop staff competencies that are based on your library's goals and mission. Learn more about Developing Staff Competencies at: https://infopeople.org/civicrm/event/info?id=848.